Refund and Returns Policy

RETURN POLICY

Last updated September 11, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only . Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@myhealthjar.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

The Mother Valley

Attn: Returns

RMA #

The Mother Valley (Jaan Enterprises), 1st Floor, Above Havells Showroom, Nursing Garh, Balgarden, Batamaloo

Near Arise Hyundai Showroom

Srinagar, Jammu and Kashmir 190010

India

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange . Please allow at least fifteen (15) days from the receipt of your item to process your exchange . We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged:

● Items should be returned in their proper and original packaging

● Items which are partially consumed cannot be returned

● Items that have been tampered with after the delivery of the said items cannot be returned

● Part of an item cannot be returned. For example, when ordering multiple quantity item, whole has to be returned

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@myhealthjar.com